Team Mates and Accountability

My Brazilian Jiu Jitsu coach spoke to us at the end of the night on Monday about holding one another accountable. During our mat chat he said,

” you are all team mates. You are all committed to taking your game to the next level. Brazilian Jiu Jitsu is important to you. You know how I know that? You are here. At 8pm on a Monday night there are tons of other places you could be, but you are here. ”
We sat and listened as he continued,

” We are all working towards a common goal and along our mutual path(s) to that goal we need to motivate one another. Test one another. If team mate is not showing up, or when they do they are being a poor training partner, you each have responsibility to you team mate and to each other to tell that team mate to elevate their game. On the mats there is no room for mailing it in. If a team mate hasn’t been to class in a week, text them, text me, and I will text them saying get in here and get your work in”

Why am I blogging about this now?

Fair enough of a question I suppose.

I am blogging about it as I feel that there is a lesson to be learned here that can apply to our dealerships and our processes.

People who work in dealerships spend a ton of time with each other and at the dealerships. We are all in essence team mates working toward a common goal; to be successful and deliver a quality experience to our clients.

Ask yourself if your Sales team members or Service writers feel that they are on the same team on a united front. If one team mate is down or ” ratted out ” do the others ” pick up” their team mate through positive feedback and/or constructive criticism? Do they look to hold each other accountable for bringing their “A” game day in and day out?

If not, do you feel that the dealership and clients interests would be better served if they did? In turn could your team stand to be more successful in delivering great customer experience(s) and exceeding their own goals and and expectations?

Today I looked around the dealership and spoke to a few sales team members and asked if the felt as if they were on a team, a united front where people looked out for one another. A few of the guys I spoke with said they did not. I wasn’t shocked. It did make me think though about how to bring the floor together better and have them in some ways self regulate in same manner my BJJ Coach was asking us to self regulate at the BJJ academy.

I’ll admit, it is a bit of an apples to oranges scenario but I can’t help but to think that everyone involved in the dealership would benefit if our teams, felt and acted like teams each and every day and held one another accountable to exceed their own expectations. If they do that, they certainly should be exceeding our clients expectations. Am I right?

Google Places to Google Plus Local for Dealerships

The times they are a changing

Ok so I know that since Google Plus Local launched roughly two weeks ago and unseated Google Places there have been a fair number of Dealerships wondering about the ins and outs of claiming their Google Plus Local Business page.

Like many dealership groups our Google Places for Business account was set up under a dealership controlled gmail account. Also like a fair amount of dealerships my Google Plus business pages were set up under my personal gmail account. Reason being is that I wanted the access to my business pages to be at my finger tips and like most that means being tied into the gmail they have open the most, which is the personal account.

On top of that, when Google Plus pages first launched we couldn’t admin the pages to add additional users or managers. These variables resulted in a some potentially unwanted side effects now that Google Places has become Google Plus Local. Now people ( including myself) are wary on how to claim their Google Plus Local pages. If you make a mistake when it comes to your accounts in Google it can be virtually impossible to undo them if they have an undesirable side effect.

Today I reached out to an acquaintance at the Google offices in Boston that works on the G+ for business team. I asked him if he would be willing to join me in a hangout to help me navigate these unknown waters. I was thrilled when he said he was busy but could join me for a few to answer my questions.

Simple How-to on how to switch from Google Places to Google Plus Local for Dealerships

  •  Log into the gmail that you use to admin your Google Places for Business. If you haven’t yet, upgrade that gmail account to a Google Plus account. It takes two minutes and you can skip all the suggested users stuff.
  • Click Google Plus Local from the ribbon on the left.

Screen of Google Plus Local Ribbon

  • Search for your business name with City or Town added. Click business name,Google Plus Local

This will bring you to your Google Plus Local page.

Google Plus Local Page 1

  • Scroll down your Google Plus Local Page and on the right hand side you will see a section that says Is this your Business? with a Manage this Page button underneath it.Manage your page
  • Click that and it will return you to your Google Places for Business page and you have claimed ownership of your dealerships Google Plus Local page.

Big thanks to Matt and Zack from Google Boston for the assist on this one. I really appreciate it. I hope this how-to for Google Places to Google Plus Local for Dealerships helps you and you dealership make the transitions.

Google Plus Local has a ton to offer dealership and small businesses and if you are not taking the time to optimize and claim your listings now there is a chance you will regret it later. Onward and Upward!

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